FAQ's

Frequently Asked Questions



How much does the postage cost?
UK postage is free on all products. Most items can be shipped internationally for a fee, please contact us for a postage quote.



How do I send you my photos?
All photos can be uploaded directly from your phone or computer on to our product pages.
If you require extra photos, these can be emailed across to gemzbyemz@hotmail.co.uk, please include your name and order number.



How do I add diamond dust to my canvas?
Diamond dust can be added to any canvas, simply click the 'add diamond dust' tick box from the relevant product page.



What canvas size do I choose?
If you're unsure of which canvas size to choose then we are happy to assist you. Please contact us via the contact page, email gemzbyemz@hotmail.co.uk or telephone 07446072393


Can I print double sided on my cushion?
Yes, you can however there is an extra charge for this service. Please contact us via the contact page, or email gemzbyemz@hotmail.co.uk



How long are the heart pendant necklace chains?
These necklaces are available in three chain lengths:
16 inch, 18 inch and 24 inch



How long are the dog tag necklace chains?
These necklace chains come in 18 inch as standard, however if you require a different length please contact us via the contact page, or email gemzbyemz@hotmail.co.uk



How much does gift wrapping cost?
Gift wrapping costs £1.99 for each engraved item and £3.50 for each canvas or cushion.



Why are there no reward points on my account?
In order to collect and claim reward points you must first create an account with gemzbyemz.co.uk. If you have previously purchased without creating an account then you will not have any reward points collected and will not have any available to claim. Please see our terms and conditions for further information.