Frequently Asked Questions

Posted by Gemz By 20/06/2019 0 Comment(s)

Frequently Asked Questions


Are your items sterling silver?

Although the chains are sterling silver, the pendants and charms are 316L surgical steel.

Surgical steel will not tarnish, discolour or react and is in the same grade as sterling silver, it's actually the material used in surgical equipment and body jewellery. Sterling silver tarnishes and needs regular cleaning and also scatches more easily than sterling silver, the photos also do not engrave as well on sterling silver. 

This is why I have chosen to stick with surgical steel for the charms and pendants, you can read more on this subject here.



How do I order?

Ordering is simple, you just need to select your desired product from the category page, upload your choice of photo/handwriting/pregnancy scan etc, enter any required wording, answer the questions and checkout.

You can read more on the ordering process here.


How much does the postage cost?

UK postage is free on all products and most items can be shipped internationally for a fee, please contact us for a postage quote before ordering.


How do I send you my photos?

All photos can be uploaded directly from your phone or computer on to our product pages, however if you experience any problems when uploading your photo(s) they can be emailed across instead to, please include your name and order number in the email subject.


How do I add diamond dust to my canvas?

Diamond dust can be added to any canvas design, simply click the 'add diamond dust' tick box from the relevant product page.


What canvas size do I choose?

If you're unsure of which canvas size to choose then we are happy to assist you. Please contact us via the contact page, email or telephone 07446072393


Can I print double sided on my cushion?

Yes, you can however there is an extra charge for this service. Please contact us via the contact page, or email


How long are the heart pendant necklace chains?

These necklaces are available in three chain lengths:
16 inch, 18 inch and 24 inch and you can select your desired length on the product page.


How long are the dog tag necklace chains?

These necklace chains come in 18 inch or 24 inch and you can select your desired length on the product page.


How much does gift wrapping cost?

Gift wrapping costs £1.99 for each engraved item. Canvasses and cushions are excluded from the gift wrapping option due to their size and the risk of the couriers damaging the gift wrapping.



My photo won't upload to the website?

If you experience any problems uploading your photo to the product pages, please email them across to us after ordering instead.

Simply quote your order number and name in the subject heading.



If you cannot find the answer to your question here then please contact us and we will be happy to assist you.






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